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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Document Jam in the Automatic Document Feeder (ADF)
Clear the Document Jam in the Automatic Document Feeder (ADF) . Clear the document jam according to the instructions displayed, and then reload the document in the Document Feeder. If necessary, lift the document feeder tray to clear documents in the document exit. more...
- Paper Jam in Cover A
Paper Jam in Cover A . Make Sure the Paper Guides are Latched Properly if the Duplex Automatic Document Handler (DADF) is Being Used . If the paper is being fed through the DADF, make sure that the paper edge guides are latched properly and that the metal plate in Paper Tray 1 is pushed down. more...
- How To Replace the Drum Cartridge (Imaging Unit, Print Cartridge)
How To Replace the Drum Cartridge (Imaging Unit, Print Cartridge) . Lift up on the release lever to open Cover A. Lift up the colored lever, and slide the Drum Cartridge out until the handle is visible on top of the cartridge. more...
- Black or Dotted Lines, Streaks or Spots on Copies When Using the Document Glass
Clean the Document Glass and the Constant Velocity Transport (CVT) Glass . The Constant Velocity Transport (CVT) Glass is the narrow strip of glass to the left of the Document Glass. Lift up on the release lever to open Cover A. more...
- Document Will Not Feed Through the Automatic Document Feeder (ADF)
Document Will Not Feed Through the Automatic Document Feeder (ADF) . Disconnect all other cables from the machine, such as the Ethernet and Automatic Document Feeder (ADF) cable, and then reconnect the cables. Make Sure the Paper Edge Guides are Positioned Correctly in the Automatic Document Feeder (ADF) . more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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